Introduction

“If every frontline worker knew how to do it. And they did it.. I reckon it’s a game changer.”

Welcome to your journey with co-production in day centres!

This guidance is designed to empower clients, staff, and stakeholders to work together as equal partners in creating effective, responsive, and inclusive services. At the heart of this is the belief that those with lived experiences of homelessness have invaluable insights that can shape policies and practices.

In a world where traditional models often leave voices unheard, co-production fosters a sense of community and collaboration. By actively involving clients in decision-making, we not only enhance the quality of support but also create an environment where everyone is valued and empowered.

Within these pages you will find practical examples of co-production in action, reflective case studies, and tools to help your organisation on its journey. What is right for one day centre may not be right for another, so this co-produced guidance is one you can return to again and again as you continue on your co-production journey.

Together we can redefine what it means to empower individuals experiencing homelessness and create a system that truly reflects their needs and aspirations.

This guidance has been informed by regular discussions all day centres have participated in and a peer research project carried out by all of the day centres. Any learning or suggestions have come from a wide range of perspectives from each day centre, having taken part in training, discussions and peer research over the last 3 years.

“We all have a slightly different method, we all have slightly different language, but ultimately what we care about is people.”